Find more details about Etihad Airways below and secure your next flight while enjoying comfort and affordability.
Emirates Baggage Allowance
Checked Baggage Allowance:
- Economy Class: The allowances varies depending on the fare type: Special: 2kg; Saver; 25kg; Flex: 30kg; Flex Plus: 35kg
- Premium Economy Class: Passengers are permitted up to 35g.
- Business class: An Allowance of 40 kg is provided.
- First Class: Passengers can check in up to 50 kg.
It's important to note that individual checked bags must not exceed 32kg due to safety regulations.
Cabin Baggage Allowance:
- Economy Class: 1 carry-on bag is allowed with dimensions not exceeding 55x38x20 cam and a maximum weight of 7kg.
- Premium Economy Class: Similar to Economy Class 1 carry-on bags are permitted with the same size and weight restrictions.
- Business and First Class: Passengers may bring 2 pieces of carry-on baggage. The combined weight of both pieces must not exceed 7kg.
In addition to the cabin baggage passengers are allowed to carry personal items such as handbags, laptop bags or duty-free purchases.
Additional Allowances for Infants:
Passengers traveling with infants are granted extra baggage allowance. This includes one checked-in bag weighing up to 10kg, along with one carry-cot or collapsible stroller, subject to space availability.
Emirates Fare Cabins
First Class:
- Private Suits: Emirates First Class provides private suites equipped with sliding doors, ensuring complete privacy. Each suite features a full flat bed, personal mini bar, adjustable ambient lightning and a 32 inch high-definition LCD screen for in-flight entertainment. The design emphasizes luxury and comfort offering passengers an exclusive flying experience.
- Shower Spa: On Airbus A380 aircraft, First Class passengers have access to 2 shower-equipped levatories and a spa allowing them to refresh during the flight.
- Onboard Lounge: First Class passengers can also access the A380 Onboard Lounge which is a social area offering a selection of beverages and canapes.
Business Class:
- Seating: Business class seats are designed to provide ample space and comfort. On Boeing 777 aircraft seats offer a pitch of up 60 inches and can be converted into full beds. On airbus A380 aircraft Business Class seats recline into a fully flat bed with a soft mattress and cozy blanket ensuring a restful journey.
- Onboard Lounge: Similar to First Class, Business Class passengers on the A380 can enjoy the onboard lounge, providing a space to socialise and enjoy premium beverages.
Premium Economy Class:
- Seating: Emirates premium economy cabin features cream leather seats with a pitch of up to 40 inches, a width of 19.5 inches and a recline of 8 inches. Each seat is equipped with adjustable headrests, leg rests and a 13.3-inch personal entertainment screen.
- Dining: Passengers in premium economy are treated to a premium dining experience with meals served on Royal Doulton China tableware and a selection of beverages, including Chandon sparkling wine.
Economy Class:
- Seating: Emirates' Economy Class offers comfortable seats with a pitch of 31 to 34 inches, depending on the aircraft. Seats are equipped with adjustable headrests and personal entertainment screens.
- Dining: Passengers can enjoy regionally inspired meals and a selection of complimentary beverages.
Emirates Policy for Changes & Cancellations
Emirates understands that travel plans can change and offers flexible options for passengers needing to modify or cancel their bookings:
Changing a Booking:
- Online Modifications: Passengers can change flight dates, times, and destinations through the "Manage Your Booking" section on the Emirates website.
- Fees and Fare Differences: Changes may be subject to fare differences and change fees, depending on the fare conditions of the original booking.
Cancelling a Booking:
- Refund Eligibility: The eligibility for refunds and any applicable cancellation fees depend on the fare type and booking conditions.
Refund Process:
Emirates allows passengers to request a refund online through the "Manage Your Booking" portal. The refund amount depends on the fare rules, and in some cases, only taxes may be refunded if the ticket is non-refundable. Refunds are generally processed within seven days, though the exact timeline depends on the payment method used.
Exceptions and Flexibility:
Certain fare types, such as Flex and Flex Plus, offer more lenient cancellation and modification policies. If a flight is disrupted due to reasons such as government-imposed travel restrictions, Emirates provides rebooking options, travel vouchers, or full refunds. Passengers are advised to check their ticket conditions before canceling or modifying a booking.
In-Flight Entertainment of Emirates
Emirates' award-winning in-flight entertainment system, ice (Information, Communication, and Entertainment), provides passengers with a wide variety of options to enhance their travel experience.
Entertainment Options:
- Over 6,500 channels of movies, TV shows, music, and games.
- Content available in over 40 languages.
- Live TV channels featuring sports, news, and entertainment, allowing passengers to stay updated on major events.
- Exclusive partnerships with major film studios, offering early access to blockbuster movies.
Personalized Experience:
- Passengers can create personalized playlists for movies, TV series, and music.
- Multi-screen functionality on First Class allows viewing different content on multiple screens.
Connectivity & Wi-Fi:
- Onboard Wi-Fi is available on most Emirates flights, allowing passengers to browse the internet, check emails, and use messaging apps.
- First Class passengers receive complimentary unlimited Wi-Fi.
- Business Class and Skywards members in certain tiers get discounted or free Wi-Fi access.
Emirates Kids' Entertainment:
- Family-friendly movies, TV shows, and interactive games.
- Specially curated content for young travelers.
- Activity packs featuring puzzles and coloring books.
Accessibility Features:
- Subtitled movies for passengers with hearing impairments.
- Audio-described content for visually impaired travelers.
- Adjustable screen brightness and font size.
Emirates Check-in
- Online Check-in: Available 48 hours before departure until 90 minutes before takeoff. Allows passengers to select seats, choose meals, and print boarding passes. Available via the Emirates website and mobile app.
- Airport Check-in: Recommended arrival time at the airport:
- Economy Class: At least three hours before departure.
- Business & First Class: Two hours before departure.
Passengers can drop off baggage, collect boarding passes, and receive assistance from Emirates staff. - Self-Service Kiosks: Available at major airports, allowing passengers to check-in, print boarding passes, and baggage tags. Reduces waiting time at counters.
- Emirates Home Check-in (Dubai Only): Available for passengers departing from Dubai International Airport (DXB). Emirates representatives visit passengers' homes or hotels, collect baggage, and issue boarding passes. Allows passengers to arrive at the airport later and proceed directly to security.
- Priority Check-in for Premium Travelers: First Class and Business Class passengers have access to dedicated check-in counters and priority boarding lanes. Skywards Platinum and Gold members also receive priority services.
- Boarding Gate Guidelines: Gates close 20 minutes before departure. Passengers must arrive at the gate at least 45 minutes before departure.